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Privacy Policy

The www.famsymall.com.sg website and all content which appears on it, the www.famsymall.com.au (hereinafter referred to as “Site”) is owned and operated by Famsy Pte Ltd (202129225E). (hereinafter referred to as "Famsy").

We, Famsy are committed to safeguarding your privacy and pledge to observe the requirements of the relevant data protection and privacy law applicable to Malaysia. This policy addresses the practices related to the Site, your rights with regards to your personal data.

As data users, as in the Personal Data Protection Act 2010, we have or will collect, record, hold, store, use, disclose and / or process (collectively referred to as "Process") personal data from you in the course of your present or future dealings with Famsy, its subsidiary, associated, related company, including its shareholders, directors, employees, suppliers, third party service providers and/or permitted persons.

The personal data that you will provide may include but not limited to your name, age, identity card number or passport number, address of correspondence, including office address, gender, date of birth, marital status, occupation, contact information, including e-mail address, mobile number and office number, lifestyle preferences, race, religion, nationality.

Any of the information we collect from you may be used in one of the following ways: 

  • To improve customer service
  • To personalize user experience
  • To improve the Site
  • To process transactions and/or necessary performance of other obligations on our part;
  • To collect outstanding payments arising from any transaction between us.
  • To deliver Famsy’s services and products or products whether present or future;
  • To manage client relationship management procedures whichever Famsy deems necessary and fit;
  • Client profiling activities in connection with Famsy’s services and products.
  • Such other purposes provided for in our particular services or products offered by Famsy;
  • For purposes relating to any of the above, including but not limited to research, benchmarking and statistical analysis;
  • Internal record keeping;
  • Prevention, hindrance, reporting of any crime including but not limited to fraud, bribery and money laundering;
  • Compliance to any legal or regulatory requirements relating to the provision of our services/ products and to make disclosure under the requirements of any applicable law, regulation, direction, court order, order, by-law, guideline, circular, code applicable to us or any associated, subsidiary, related companies of our group.
  • To administer a content, promotion, survey or other Site feature
  • To send users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails and/or for marketing of our products/ services to you whether present or future.


Sources of personal data


The sources that Fasmy may obtain your personal data includes but not limited to the information you provided during transaction/dealings with Famsy, booking forms, registration forms, online forms, agreements you have signed, name cards or any identity materials that you have distributed voluntarily; and business directory(ies) or listing(s) that you have subscribed to share your information, etc.  

How do we protect your information? 

Famsy implements a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials etc.) will not be stored on our servers.

Web browser cookies

Our site may use "cookies" to enhance user experience. User's web browser places cookies on their hard drive for record keeping purposes and to track user web browsing information. User may choose to set their web browser to refuse cookies, or to alert user when cookies are being sent. If they do so, note that some parts of the site may not function properly.

Do we disclose any information to outside parties? 


Generally, the personal data will be kept confidential. Notwithstanding anything, we will disclose your personal data to the following categories of third parties:

    • Famsy’s associated, subsidiary, related companies;
    • Famsy’s business partners including online business affiliates, retailers, distributors, agents, advertisers, merchants that provide, supply, distribute or deal in general with services or products in connection with Famsy’s business and in relation to our programs;
    • Famsy’s auditors, business consultants, accountants, lawyers or other professional advisers and/or consultants as we deem necessary and appropriate;
    • Famsy’s sub-contractors or third party service or product providers as Famsy deem necessary or appropriate, including third party property management or marketing companies or entities;
    • any person to whom Famsy is compelled to or required under law or in response to a local or state or federal authority, industry regulator, enforcement agency, statutory authority, court of laws, tribunal, arbitration centre, commission or council  or association legally authorized by law.


Your Obligations


It is obligatory for you to supply your personal data to Famsy in the most accurate manner. Failing which, Famsy may not be able to process your personal data on your behalf and for the purpose abovementioned and the relationships created or to be created between us may then be terminated and ceased to be in effect immediately (if applicable).


Your Rights


  • Right to request access to personal data
  • You are entitled to request access to your personal data that is processed by Famsy with reasonable notice.


  • Right to request correction of personal data
  • You are entitled to request the correction of your personal data that is held by Famsy with reasonable notice. With respect to this, you may:

      1. request correction and/ or update of your personal data that is inaccurate, incomplete or out-of-date;  and
      2. request retention of your personal data only as long as necessary for the fulfillment of the purpose abovementioned.


  • Rights to limit processing of your personal data
  • You are entitled to limit Famsy’s processing of your personal data by expressly withdrawing in full, your consent given previously, in each case, including for direct marketing purposes subject to any applicable legal restrictions, contractual conditions and within a reasonable time period.


    Changes to our Privacy Policy 

    Famsy has the discretion to update this privacy policy at any time. When Famsy does, Famsy will post a notification on the main page of the Site. Famsy encourages you to frequently check this page for any changes to stay informed about how Famsy is helping to protect the personal information collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

    Your acceptance of these terms

    By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

    Contacting Us 

    If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at support@famsy.asia